RETURN & REFUND POLICY

Returns, Refunds and Restocking Fees. AJOOSOS believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes, escooters and electric rideables sold by AJOOSOS.

• Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
• Returns of Used Items. Any items returned in a used condition may be returned within 14 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
• Returns of New and Unused Items Outside the 14-Day Window. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

Return Shipping Costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return if there is no tracking.

Returns Mechanics, COD and Timing. Please contact a member of our customer support team using the “Contact Us” information below in Section 28. We will notify you at the email address on file when we process your return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement).

Refused Shipments (escooters) – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $100 per escooter to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $100. Please note, in order to receive a refund, you must notify AJOOSOS of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer’s ability to return batteries via shipping carriers.

Follow these steps to return products within 14 days of delivery:

1. Click Here to fill out a Return Request Form.
2. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.
3. Clearly write the RMA# on the box in large letters
   
4. Ship the product to:
   
   Jack Lin
   730 Epperson Dr
   City of Industry CA 91748
   Business hour：9:30-16:30 Mon-Fri
   Phone：+1 (626) 224-5927
   
5. Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.
    

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know. 

In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer’s responsibility to ship and return the product back to our warehouse.

Items Damaged in Transit: If your item arrived damaged, please make a damaged package claim with FedEx or UPS. If you don’t know how to initiate a claim, please contact us. Damaged or missing package claims must be filed within 7 days of delivery date

Shipping restrictions
AJOOSOS.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

P.O. boxes
AJOOSOS can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO addresses
AJOOSOS cannot ship to APO/FPO addresses.

Commercial mail boxes
AJOOSOS cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order. Customers are responsible for entering the correct shipping address.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.